On this page, are answers to some of the most frequently asked questions. If you need additional assistance, please give us a call (800) 235-3325 or email us (websales@equippers.com) and we’ll we happy help you find what you need.
- How quickly will you ship my order?
Due to our vast inventory of in-stock products, most orders are shipped from our distribution center in Ohio no later than the following business day after the order is received. If your call is received early enough in the day, Restaurant Equippers’ Specialists can often coordinate an immediate, same day shipment from our distribution center in Ohio. However, all orders are subject to product availability and shipment according to our general shipping policies and procedures. Depending upon your location and delivery requirements, our specialists can help you coordinate the most economical option for expediting delivery. However, Restaurant Equippers cannot guarantee a Carrier’s delivery time.
- Can I order Online, and Pick-up my order in the Store?
If you would prefer to pick up your order at our Warehouse Store, please call us before submitting your order and we can make those arrangements.
- Do you sell to the General Public, or do I need to be a member or business owner to shop at Restaurant Equippers?
Both our store and our Website are open to the public and we do not require "membership." However, most of the large equipment that we sell is for COMMERCIAL USE ONLY and cannot be used in a home environment because of zoning and safety regulations. If you are interested in one of these products and aren't certain whether it's for Commercial Use or Non-Commercial Use, please call us (800-235-3325) to clarify.
- What does it mean if an item is listed as "FREIGHT DELIVERY" Shipping, and why can’t you provide a shipping cost at Checkout?
-
If one or more of items in your cart indicates "Freight Delivery", then the order must be shipped via Freight/Common Carrier rather than Standard Shipping/FedEx, due to its size or weight. Freight shipping charges must be individually calculated by our Sales Representatives.
Orders with Freight Delivery items are submitted via Cart Checkout without providing payment information. We will contact you via Email and/or phone to review shipping charges and options as well as any extra delivery services you may need. You will then be able to approve and complete your order by providing Payment Information online in the "Your Account/Order History" section of our Website. You also have the option to pay by phone during our business hours (800-235-3325). An order may be cancelled at any time before a Credit Card has been processed. To save you money, YOUR ENTIRE ORDER WILL SHIP TOGETHER, as soon as you have approved the total shipping costs.
- Can I pay by credit card?
Yes, we accept VISA, MASTER CARD, AMERICAN EXPRESS, and DISCOVER cards.
- Can I pay by check or C.O.D.?
Online orders must be paid for using a credit card. We can arrange for check and C.O.D. payments in our store and over the phone with our Nationwide Order Office.
- My business has Tax Exempt Status. How will this be reflected on my Orders?
-
Restaurant Equippers collects sales tax only for deliveries made in the state of Ohio and state of Michigan. If you are exempt for orders being shipped or delivered within those states, Restaurant Equippers will mark your online account as tax exempt for shipments within Ohio and/or Michigan, once we have received your Exemption Certificate (Download links below). If you are an existing customer who already has exempt status with Restaurant Equippers and you are placing your order online for the first time, you will need to create your online account first. In addition, when you place your first order, type "Tax Exempt" into the Comments box during Checkout and then we’ll know to look for your Certificate in order to mark your new account as Tax Exempt and automatically have your Exempt Status reflected on your future Website orders. Your first order online may show tax during Checkout, and we can remove that once the order is in our system and we verify your new or existing Exemption Certificate. If, for any reason, you are charged sales tax when you should be exempt, please contact us immediately (800-235-3325) and we can reverse those charges once we confirm your Exempt Status in our system.
OHIO Sales Tax Exemption Certificate
MICHIGAN Sales Tax Exemption Certificate
- I am having trouble viewing the Manufacturer Specification Sheets. I click on the click, but the file won’t open up! What can I do?
The Manufacturer Spec sheets are PDF files that open in a new Browser window, so if the links aren’t working, you should check to make sure you have DISABLED YOUR POP-UP BLOCKER while on our Website. PDF files can be viewed with Adobe Acrobat Reader. For best results, we recommend upgrading to Adobe Reader 7.0. You can download a FREE installation at: http://www.adobe.com/products/acrobat/readstep2.html
- Can I order products that are not shown on Equippers.com or in the Restaurant Equippers catalogs and flyers?
Restaurant Equippers has relationships with many of the best food service equipment and supply manufacturers in the industry, and we can often obtain products which are not featured on our Website, Catalog, or in our Warehouse Store. Such items are considered Special Orders and require personal assistance from our Quotes Department to identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer. Special Orders must be paid for at the time of placing your order with the manufacturer, and if shipped directly to you from the manufacturer, may have shipping charges different than those for a similar item carried and shipped to you from our distribution center. Contact us (800-235-3325) for help with Special Orders.
- Do you provide free shipping?
No, however we offer the lowest possible prices in the industry. Our associates have access to discounted shipping rates and will work with you to select the lowest possible shipping cost and most efficient means of transport so you receive your item(s) quickly. Our customer shipping charges are calculated to pay only for our actual discounted carrier shipping costs, and are not increased to create hidden shipping profits, and we do not charge "handling fees".
- Can I lease equipment from Restaurant Equippers?
No, we do not offer leasing options on any of our equipment. If you call us, we may be able to refer you to an equipment leasing company in your area.