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Return Policy

At Restaurant Equippers, we'd like to make your shopping experience as easy as possible – whether you're purchasing in our Warehouse Store, calling our Nationwide Order Center, ordering at – or returning an item for any reason.


First contact our Customer Service Department

We will help you make your return fast and simple.

CALL 800-235-3325


Caution: Any items returned without contacting our Customer Service Department and obtaining a Return Merchandise Authorization Number (RMA) may make it impossible to issue your refund.


If you change your mind for any reason, any unused items in their original, unopened packaging can be returned for a full refund or product exchange within 30 days of original purchase.

Your full original merchandise purchase price will be refunded if the following conditions are met (You will be responsible for both the original shipping charges as well as return shipping charges, unless your item arrived damaged, defective, or incorrect. You can avoid return shipping charges by delivering the items in person to our Warehouse Store):

  • Call our Customer Service Department (800-235-3325) for instructions for the return and to receive a Return Merchandise Authorization (RMA) number, which is to be entered onto your Return ID Ticket (printed on packing list), and included with the return package.
  • Ship to the address shown on your Return ID Ticket, unless you have arranged with Customer Service to personally deliver the return directly to our Warehouse Store.
  • Return the unused product in its original packaging and with all accessories, components, and paperwork included, following all instructions provided by your Customer Service Specialist.

You may be charged a re-stocking fee of 20% or more if the above conditions have not been met.

Special ordered or custom-made products (i.e. products not normally carried in our inventory) are subject to the manufacturer's return policies, and may not be approved for return.


If any part of your order is damaged, defective, or incorrect, our Customer Service Specialists will help you quickly obtain a suitable replacement quickly with no charge for shipping. If return of the items is required, we will arrange pick-up with the carrier with no charge for return shipping. Please call our Customer Service Department (800-235-3325) to arrange these types of returns.


If your product should breakdown within the time frame of your manufacturer warranty, you should call Restaurant Equippers' Customer Service Specialists (800-235-3325) and we'll help you resolve your warranty and any required service, return, or replacement with the manufacturer.

Restaurant Equippers' Customer Service is here to help you – any questions, please call us!