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Return Policy

30 DAY NO HASSLE CUSTOMER RETURNS on Stocked Items

Restaurant Equippers strives to make your shopping experience as effective as possible whether purchasing in our Warehouse Stores, phoning our Nationwide Order Center, ordering at Equippers.com or returning an item.

Whenever a Return is Desired
First Contact our Customer Service 
Department for Assistance

PHONE: 800-235-3325

If you change your mind for any reason, you may return any unused items still in their original, unopened packaging purchased in one of our stores or shipped from our warehouse for full refund or product exchange within 30 days of original purchase when the following conditions are met:

  1. Phone 800-235-3325 to receive your RMA Number and obtain instructions for making your return from our Equipment Specialist.
  2. Return the unused item(s) in its original packaging with all accessories, components and paperwork included, following all instructions provided by your Equipment Specialist.
  3. Unless you have arranged with our Customer Service Department to personally return the item(s) to one of our Warehouse Stores, ship to the address shown on your Return ID Ticket.
  4. Make certain you enter your RMA Number onto your Return ID Ticket (printed as a part of your original invoice) and include with the item being returned.

PLEASE NOTE:

Restock Fee
You will be charged a re-stock fee of 20% or more if any of the above instructions have not been followed, including any of the following:

  1. More than 30 calendar days have transpired since purchase (Except when approved for return under Manufacturer Warranty).
  2. The product has been used.
  3. All original accessories and components are not included with return.
  4. The product cannot be returned in its original packaging.
  5. The item has been damaged due to improperly moving, unpacking, installing or using the product (unless noted as damaged on the carrier’s copy of the delivery receipt at the time of delivery).
  6. You did not obtain an RMA from a Restaurant Equippers’ Customer Service Specialist, enter it onto the Return ID Ticket and include it with the returned merchandise.

Vendor Direct Returns

  1. Whenever a return is desired, contact our Customer Service Department for assistance at 800-235-3325.
  2. Must notify Restaurant Equippers within 5 business days of receipt.
  3. The merchandise must be unused, in original packaging and within 5 business days or reciept.
  4. Vendor may decline the return based on circumstances.
  5. Vendor direct returns subject to a restocking fee and freight charges based on the vendor.

Freight Charges

If your item arrives damaged, defective, shipped in error or has been approved for return under Manufacturer Warranty you will be charged for REI’s cost of shipping the returned item back to Restaurant Equippers. You can avoid the cost of the return freight by returning the product to any of our Warehouse Stores.

Note: Items not stocked in REI inventory may be subject to the manufacturers' return policies. (includes Special Ordered and Custom made items as well as items shipped direct from the manufacturer)