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Shipping

Restaurant Equippers has over 40 years of experience in shipping products throughout the United States and to several international locations as well. Our shipping policy and process is designed to help customers receive their orders quickly, safely and for the lowest price possible.

NATIONWIDE AND INTERNATIONAL DELIVERY

Nationwide Delivery

Restaurant Equippers ships to all registered U.S. Post Office commercial and residential addresses throughout the United States.

Shipments cannot be delivered to P.O. Boxes. In addition, some rural or military sites may not be accessible to our carriers. In these cases we will notify you and attempt to help arrange for you to pick-up the order at the carrier’s main terminal.

When an order becomes held at a terminal by the carrier due to an incorrect delivery address or contact information, we will make every effort to contact you to inform you of the situation and help arrange for you to pick-up the order. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal or that may result from any refusal by you to accept the order after it has been shipped.

International Delivery

We ship to all locations outside the U.S.A. that are serviced by Federal Express®.

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DISCOUNTED SHIPPING CHARGES

Our large shipping volume earns us huge discounts on common carrier and FedEx costs, and we pass on those savings directly to customers. Our customer shipping charges are calculated to pay only for our actual discounted carrier shipping costs, and are not increased to create hidden shipping profits, and we do not charge “handling fees”.

Charges are normally calculated using our distribution center in Ohio as the point of origin, except for Special Orders that may be shipped directly from our manufacturer.

FedEx vs. Freight / Common Carrier

We attempt to ship all orders complete in the most economical and fewest number of cartons possible. Small package orders are normally shipped via FedEx Ground, and oversized, heavier, and bulk items place on wooden pallets are normally shipped via Freight / Common Carrier.

  • FedEx Ground

    When placing an Internet Order for a small package shipment that will be shipped by FedEx, discounted FedEx Ground shipping charges are automatically calculated for your order using our Distribution Center in Ohio as the point of origin, and the price is quoted at the time of your checkout.

  • Freight / Common Carrier

    When placing an Internet Order where one or more items on the order show a notation indicating:
    [Freight Only]
    your shipment will be scheduled via Freight/Common Carrier, are automatically calculated for your order using our Distribution Center in Ohio as the point of origin, and the price is quoted at the time of your checkout. Calculated shipping costs include a lift gate and delivery notification.

  • Orders totaling 500 lbs. or more in shipping weight will automatically be categorized and processed as a Freight Delivery order.

  • If your order exceeds 10 pallets freight will need to be calculated by one of our Equipment Supply Specialists due to the complexity of shipping an order of that size. Since you will not see your final shipping costs at the time of ordering, payment/credit card information will not be requested at that time.

  • Within 24 hours (except for Saturday Evening / Sunday Morning / or Holidays), an Equipment and Supply Specialist from our Nationwide Order Office will contact you via Email and/or phone and will help you determine whether any additional delivery services are required as a result of the size or weight of your shipment. They will advise you of your final shipping charges at that time, and obtain your final approval and payment information prior to shipping.

Free Shipping

Restaurant Equippers from time to time offers free shipping on select items. Free Shipping is restricted to addresses within the contiguous U.S. (i.e. excludes orders to Alaska, Hawaii, military APO/FPO addresses, U.S. Territories and International addresses.) Restaurant Equippers reserves the right to select the shipping method on all Free Shipping items. For items to restricted addresses, contact Restaurant Equippers via phone or chat for a shipping quote. Expedited shipping, while not a free option, may also be available. Standard shipping charges will be deducted from expedited shipping charges on free shipping items. Please contact us if you need this or other services.

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IMMEDIATE SHIPMENT

Immediate Shipping

Due to our vast inventory of in-stock products, most orders are shipped from our distribution center in Ohio no later than the following business day after payment is received. If your call is received early enough in the day, Restaurant Equippers’ Specialists can often coordinate an immediate, same day shipment from our distribution center in Ohio. However, all orders are subject to product availability and shipment according to our general shipping policies and procedures.

Depending upon your location and delivery requirements, our specialists can help you coordinate the most economical option for expediting delivery. However, Restaurant Equippers cannot guarantee a Carrier’s delivery time.

Back-Orders

We are not infallible and neither are our manufacturers and suppliers. Sometimes, we may be out-of-stock, or an item may be temporarily on-order or in-transit from our manufacturer. When this occurs, we will contact you to explain the situation to you, and obtain your instructions as whether to (a) ship a “partial shipment”, (b) back-order the out-of-stock item, (c) cancel the out-of-stock item, (d) hold the entire shipment and billing until the order can be filled, or (e) cancel the entire order.

If you should decide that you want a partial shipment sent to you, and you back-order the remainder, you will not be invoiced for the back-ordered item (including its individual shipping charges) until it is actually shipped to you.

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DELIVERY OPTIONS

Delivery Guarantees

Due to our vast inventory of in-stock products, most orders are shipped from our distribution center in Ohio no later than the following business day after the order is received. However, all shipments are subject to product availability and our general shipping policies and procedures.

  • Small packages are normally shipped from our distribution center via FedEx Ground, which, depending on your location, will normally be delivered in the United States between 1 to 5 business days following shipment, depending on your location.
  • Larger and heavier shipments are normally shipped from our distribution center via Freight/Common Carrier, which will normally be delivered in the United States anywhere between 1 to 7 business days following shipment, depending on your location.
  • For shipments outside the U.S.A., please contact us regarding the potential delivery time based on your location and the size of your order.

If you have a question regarding anticipated delivery times to your area (or if you’d like to expedite an emergency order) immediately call Customer Service (800-235-3325) and we’ll confirm your options with you. However, Restaurant Equippers cannot guarantee a carrier’s delivery time!

Expediting Delivery

Whenever you desire to expedite an Internet Order, enter a request to expedite the shipment onto your order and immediately call the Nationwide Order Office (800-235-3325). An Equipment and Supply Specialist will coordinate your expedited shipping needs, advise you of the costs, and obtain your approval prior to shipping. Such shipments normally require additional FedEx or Freight/Common Carrier Shipping Charges.

 

Expedited Delivery Options

Small Package Delivery Options

Small packages are normally shipped from our distribution center via FedEx Ground and, depending on your location, will normally be delivered between 1 to 5 business days following shipment. Other options (available at additional FedEx freight charges), may or may not be of value to you (depending on your location):

Expedited FedEx Delivery Options       Anticipated Delivery Time From Distribution Center if ordered before 3:00pm EST.
FedEx Next Day   Next Weekday (by 10:30 AM to most locations)
FedEx 2-Day   2 Two Weekdays (depending on location)

 

Freight/Common Carrier Delivery Options

Larger and heavier shipments are normally shipped from our distribution center via Freight/Common Carrier and, depending on your location, will normally be delivered anywhere between 1 to 7 business days following shipment. Other options (available at additional common carrier charges), may or may not be of value to you, depending on your location.

For shipments outside the U.S.A., please contact us regarding the options for expediting your shipment, based on your location and the size of your order.

Contact us if you require Expedited Shipping!
1-800-235-3325

 

Warehouse Store Pick-up

If you are located near our Columbus, Ohio, Detroit, Michigan , or Pennsauken, New Jersey Warehouse Stores, you may wish to save shipping costs by picking up your order directly, rather than having it shipped to you. Thousands of food service operators come to our stores with trucks or trailers and transport their purchases back to their place of business.

Orders that you choose to pick up at one of our locations will be available for pick up 2 hours after the order is placed, provided all items are in-stock and both order and payment are received before 3:00pm (EST) Monday thru Friday. If your order is placed after 3:00pm (EST) Monday thru Thursday, it will be ready for pick up after 10:00am (EST) the following day. If it is placed after 3:00pm (EST) on Friday or anytime on Saturday or Sunday, it will be available for pick up after 10:00am (EST) Monday. Please provide your name and phone number to reach you if there are questions or concerns regarding your order. You will be asked to provide your credit card and ID when you pick up your order. Please note; not all items are available at all stores. Our store hours are M-F 8:00am-5:00pm (EST), Saturday 8:00am-12:00pm (EST). We are closed on Sunday.

Please call our Nationwide Order Office (800-235-3325) for assistance or to answer questions regarding Warehouse Store Pick-Up.

Delivery to Multiple Addresses

Each order can have only one (1) “ship to” address. If you require multiple “ship to” addresses, you must place a separate order for each address.

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PREPARING FOR SHIPMENT ARRIVAL

FedEx (i.e. small package) shipments are normally easy to coordinate. However, larger and heavier Freight/Common Carrier shipments often require additional delivery considerations.

Make certain that you have sufficient and proper equipment and personnel to receive, sign for, and unload your shipment. Customers with loading docks will receive shipments there. If there is no loading dock, freight/common carrier shipments are delivered curbside or at the end of a driveway, and you are responsible for unloading and moving the shipment inside. Freight/Common Carrier drivers are not required to provide assistance in unloading your order from the truck. These shipments also require a signature at the time of delivery.

Special Handling Requests

Our discounted shipping charges apply to freight deliveries made to commercial addresses. Additional fees may be required when shipping to a residential address.

Orders that require date-specific delivery may also incur additional fees.

If any other order requires special shipping or delivery assistance, please note such requests in the comments field when submitting your order or call us immediately during business hours (800-235-3325) and an Equipment and Supply Specialist will help confirm and process your special handling requests (which may incur additional costs).

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CHANGING OR CANCELLING ORDERS

If you need to change or cancel an order, contact us during our business hours as soon as possible (800-235-3325). If the order has not already been shipped, we will stop the order and perform any changes and cancellations required to correct your order prior to shipping. If the item has already been shipped, please refer to our 30-Day Return Policy for more information.

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SPECIAL ORDERS

Restaurant Equippers has relationships with many of the best food service equipment and supply manufacturers in the industry, and we can often obtain products which are not featured on our Website, Catalog, or in our Warehouse Store. Such items are considered Special Orders and require personal assistance from our Equipment and Supply Specialists to identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer.

Special Orders must be paid for at the time of placing your order with the manufacturer, and if shipped directly to you from the manufacturer, may have shipping charges different than those for a similar item carried and shipped to you from our distribution center. Although our specialists will make every effort to ensure that you receive your special order from the manufacturer at the earliest possible date, Restaurant Equippers does not ensure the timely delivery of Special Order items.

Contact us (800-235-3325) for help with Special Orders.

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LOST, DAMAGED, AND INCORRECT ITEMS

Lost Shipments

If shipment is not received as anticipated, contact Restaurant Equippers’ Customer Service (800-235-3325) and a Customer Service Specialist will help you locate and obtain the lost shipment, or will assist you in replacing the items shipped if they have been lost by the freight carrier.

Damaged, Missing, or Incorrect Products

To insure that your order is received complete and undamaged (and properly documented for filing any required claims with the carrier) please adhere to the following order check-in procedure when you receive each shipment from us:

  • Inspect the entire shipment for visible damage prior to accepting the shipment and note any visible damage onto the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton and note any large dents or tears onto your Restaurant Equippers packing list.
  • Verify the number of packages delivered against the packing slip provided by Restaurant Equippers, and note any difference onto the packing slip.
  • Unpack your order immediately and inspect for hidden or concealed damage or missing items, even if you do not plan on using the items right away.
  • Should any damage be discovered, retain the shipping carton and any inner packaging, immediately request inspection from the carrier, and document with a written request to the carrier for inspection. (Important: Hidden or concealed damage must be reported and inspection requested within five days of delivery.)
  • Contact Restaurant Equippers Customer Service (800-235-3325) to report the situation and obtain their assistance in replacing the damaged, missing, or incorrectly shipped products. Please have your order number, shipping information, and tracking number ready when calling.

Restaurant Equippers will replace any item sent to you in error, received defective, or received damaged in shipping and will arrange for the return shipping to our distribution center of such items (assuming that the order check-in procedure and reporting outlined above has been reasonably followed).

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