Customer Service 888-430-1655 Hablamos Español 中文專員為您服務, 歡迎來電

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Customer Service – 888-430-1655

  • Monday - Friday: 8:00 a.m. – 7:00 p.m. (Eastern Time)
  • Saturday: 8:00 a.m. – 4:00 p.m. (ET)
  • Sunday: Closed
  • Email: websales@equippers.com

Restaurant Equipper's friendly and helpful Customer Service Department specialists are trained to help you quickly and efficiently resolve any potential problem you may have about our products, your order, or the delivery of your items, including:

  • Tracking Shipments
  • Resolving Missing or Damaged Products or Components
  • Providing Product Assembly or Usage Assistance
  • Resolving Product Warranties
  • Coordinating Customer Returns

We build relationships! With more than 170 years of combined experience, our team of talented restaurant equipment and supply specialists is here for you. Whether you are replacing equipment and supplies, expanding your business, or opening a new location, we're ready to help.

Meet Our Dedicated Product Specialist Team

Rich - Team Manager

“Always try to treat others as you would like to be treated.”

  • 23 years restaurant experience from dishwasher to District Manager and fast food to full-service and fine dining.
  • 27 years with Restaurant Equippers in sales, customer service, and inventory control.

Jo - Equipment and Supply Specialist

“I enjoy seeing customer success with the right product.”

  • 8+ years in the restaurant industry from dishwasher to chef.
  • 1 year as a bilingual Chinese Mandarin and English Equipment and Supply Specialist with Restaurant Equippers.

David - Equipment and Supply Specialist

“My passion is serving the public with experience and confidence.”

  • 30 years of restaurant experience, primarily fine dining, in both the back and front of the house.
  • 18 years with Restaurant Equippers.

William - Equipment and Supply Specialist

“I love learning more each day and helping fulfill customer's needs.”

  • 30+ years of experience in the restaurant business, 1981 graduate of Johnson & Wales.
  • 6 years with Restaurant Equippers.

Melissa - Team Lead

“Always strive to be better than you are now, embracing change, to reach your fullest potential.”

  • 19 years as a Restaurant Equippers Equipment and Supply Specialist.
  • 9 years ice cream/bakery/cake decorating experience.

Kathy - Equipment and Supply Specialist

“My passion is Food Services.”

  • Restaurant, catering, cafeterias, vending, and food truck experience.
  • 10 years with Restaurant Equippers.

Ana - Equipment and Supply Specialist

“My passion is to make customers feel cared about through each interaction.”

  • 15 years customer service experience, 3 years restaurant experience.
  • 5 years as a Spanish and English Equipment and Supply Specialist at Restaurant Equippers.

Georgina - Equipment and Supply Specialist

“My passion is to help our customers, treating them the way I would want to be treated.”

  • Previous experience translating, import and export sales, restaurant managing, and customer service.
  • 8 years with Restaurant Equippers as a bilingual Spanish and English Equipment and Supply Specialist.

Jennifer - Equipment and Supply Specialist

"I enjoy learning about all of the little independently owned restaurants in the country to keep variety and creativity alive in the restaurant world."

  • 20+ years of experience in retail, customer service, and food service, including front of the house, back of the house, and management.
  • 3 years with Restaurant Equippers as an Equipment and Supply Specialist. 

Craig - Equipment and Supply Specialist

“Always remember 'Your kitchen is the financial engine of your restaurant business.'"

  • 17+ years of restaurant experience from bartending to GM.
  • 24+ years with Restaurant Equippers.

Kat - Operations Specialist

"Everyone deserves to have exceptional customer service."

  • 19 years of customer service experience.
  • 6 months with Restaurant Equippers.

Shauna - Operations Specialist

"Every customer experience counts, so make it positive."

  • 22 years of retail and customer service experience.
  • 1 month with Restaurant Equippers.

Tao - Equipment and Supply Specialist

"To be the best part of our guests' day."

  • 7 years in international business, electronics, and customer service.
  • 5 years with Restaurant Equippers as a bilingual Chinese Mandarin and English Equipment and Supply Specialist.

Andrew - Warranty and Sales

"Never stop learning because life never stops teaching."

  • 15 years of restaurant experience in fine dining, large banquets, and gastro pub cuisine doing everything from washing dishes to kitchen management.
  • 2 months with Restaurant Equippers.