Frequently Asked Questions

Frequently Asked Questions

Restaurant Equippers Frequently Asked Questions

Here are answers to some of the most frequently asked questions. If you need additional assistance, please use our Online Live Chat, give us a call at 888-430-1655 or email us at We'll be happy to help you find what you need.


I am having trouble logging into my account. What should I do?

Your username is the email address you gave us when setting up your account. Make sure you type in your full address (example: Check to make sure you are not already logged in by looking in the upper right of our logo banner.

If you have purchased from us over the phone or in our store, you will need to set up an account online to order from our website. Please use the same email address you gave our Restaurant Equipment Specialists on the phone or in our stores. If you don't remember the address you used, please contact us at 888-430-1655, so we can help you find it.

If you have not logged into your account for a long time, you may have set up your account before we changed to using email addresses as usernames. In this case, if you can not remember the username you chose, please contact us so we can obtain it for you.

 Click here to request a new password.

Why am I receiving an error after submitting my credit card information?

It could be that your billing address has not been added to the account or marked accordingly.

It could also be that our shipping software is experiencing problems. In this case, contact our National Order Office at 1-888-430-1655 to place your order with an Equipment Supply Specialist or come back later and try to place your order again.

It could also be that your CVV2 number from your credit card is incorrect. The Cardholder Verification Value, CVV2, is a three or four-digit number used to help ensure that the cardholder has physical possession of the card while shopping online or by phone. This helps to prevent unauthorized or fraudulent use. Visa, MasterCard, and Discover cards have the three-digit number printed on the signature panel on the back of the card immediately following the card account number. The back panel of most Visa/MasterCard cards contains the full 16-digit account number followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. American Express cards have a four-digit non-embossed code located on the front of the card. The CVV2 value protects the customer and helps validate the following:

  • The customer has the card in their possession.
  • The card account is legitimate.
  • It prevents the use of your credit card number without the matching CVV2 Code.
Do you sell to the General Public? Do I need to be a member or business owner to shop at Restaurant Equippers?

Our stores and our website are open to the public, and we do not require "membership." However, most of the large equipment we sell is for COMMERCIAL USE ONLY and cannot be used in a home environment because of zoning and safety regulations. If you are interested in one of these products and are not certain whether it's for commercial use or non-commercial use, please call us at 888-430-1655 to clarify.

How quickly will my order be shipped?

Due to our huge inventory, most orders are shipped from our distribution center in Ohio no later than the following business day after the order is received.

If your order is received early enough in the day, we can often coordinate same-day shipment. However, all orders are subject to product availability and shipment according to our general shipping policies and procedures. Depending upon your location and delivery requirements, our specialists can help you coordinate the most economical option for expedited delivery. However, Restaurant Equippers cannot guarantee a carrier's delivery time.

Click here for more information about how we ship your order.

Can I order online and pick up my order in the store?

Buy Online Pick Up In Store

If you are located near our Columbus, Ohio; Detroit, Michigan; or Pennsauken, New Jersey Warehouse Stores, you may wish to save shipping costs by picking up your order directly rather than having it shipped to you. Thousands of food service operators come to our stores with trucks or trailers and transport their purchases back to their place of business.

Orders you choose to pick up at one of our locations will be available 2 hours after the order is placed, provided all items are in stock and the order is received before 3 p.m. (Eastern Time) Monday - Friday. If your order is placed after 3 p.m. (ET) Monday - Thursday, it will be ready for pick up after 10 a.m. (ET) the following day. If it is placed after 3 p.m. (ET) on Friday or anytime on Saturday or Sunday, it will be available for pick up after 10 a.m. (ET) Monday. Please provide your name and phone number to reach you if there are questions or concerns regarding your order. Our store hours are Monday - Friday 8 a.m. - 5 p.m. (ET), Saturday 8 a.m. - noon (ET). We are closed on Sunday.

*Please note, that not all items are available at all stores.  Additional Items are not able to be added to the online order at the time of pickup, however, they may be purchased separately.

After Placing Your Order:

  • Wait until you receive a pickup notification email before you go to your chosen store location.

What Is Needed At The Store:

  • Photo ID
  • Credit Card (used at checkout) or PayPal Transaction ID
  • Order Number

 How Long Orders Are Held:

  • 7 Calendar Days - If your order isn't picked up after this time, your order may be canceled, and you'll be refunded your payment. 
  • You can extend your pickup window by calling your local store.


Please call our Nationwide Order Office at 888-430-1655 for assistance or to answer questions regarding Warehouse Store pick-up.

What does it mean if an item is listed as "LTL FREIGHT DELIVERY" Shipping?

If one or more of the items in your cart is listed as "LTL Freight Delivery," your entire order will be shipped via freight or common carrier rather than standard shipping  due to its size or weight. Freight charges are automatically calculated for your order using our distribution center in Ohio as the point of origin, and the price is quoted at the time of your checkout. Your shipping charge is calculated by our system shopping for the lowest possible shipping price from our selection of discounted freight carriers. Our shipping charges are calculated to pay only for our actual discounted carrier shipping costs and are not increased to create hidden shipping profits. We do not charge "handling fees."


My business has Tax-Exempt Status. How will this be reflected on my Orders?

Restaurant Equippers collects sales tax for all merchandise picked up by you or delivered to you within the states listed on our Sales Tax Policy Page; to view them, please click here. If your business or organization has tax-exempt status in any of those states, you must supply us with a properly completed Sales Tax Exemption Document. To assist you, we have included the most commonly used Sales Tax Exemption Documents for each state to help you document Tax Exemption Status.

If you are an existing Restaurant Equippers customer and already have exempt status with us by visiting our stores or phoning in an order, our website will recognize your exempt status once you log into your account. If you have not made an account on our website, please make sure to use the email address you gave when placing your order with our Nationwide Order Office or in-store so our system will recognize your tax-exempt status.

If you are a tax-exempt business or organization and have paid tax in error, please contact us at 888-430-1655, ext. 118 or 147 to provide the required exemption information and obtain credit for the taxes charged. Such refunds can normally be made only within 30 days after the sale is completed. Otherwise, special procedures may be required to obtain a refund from the state.

Click here to view our complete Sales Tax Policy.

Can I pay by credit card?

Yes! We accept Visa, Master Card, American Express, and Discover cards. In addition, we accept PayPal for online orders only.

Can I pay by check?

Online orders must be paid for using a credit card, PayPal, or Credit Key. We can arrange for check payments in our store and over the phone with our Nationwide Order Office at 888-430-1655.

Can I order products not shown on or in the Restaurant Equippers catalogs and flyers?

Restaurant Equippers has relationships with many of the best food service equipment and supply manufacturers in the industry. We can often obtain products not featured on our website, catalog, or in our stores. Such items are considered special orders and require personal assistance from our Equipment and Supply Specialists. They will identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer. Special Orders must be paid for when placing your order and, if shipped directly to you from the manufacturer, may have shipping charges different from those for a similar item carried and shipped to you from our distribution center. Contact our Nationwide Order Office at 888-430-1655 for help with special orders.

Can I lease equipment from Restaurant Equippers?

We do not offer leasing options directly through Restaurant Equippers. However, we work with several leasing and financing companies that may meet your needs. Please check out our Leasing & Financing options page for more details.

I am having trouble viewing the Manufacturer Spec Sheets. I click on the link or icon, but the file won't open up. What can I do?

The Manufacturer Spec sheets are PDF files that open in a new browser tab or window. If the links are not working, make sure you have disabled any pop-up or ad blockers while on our website. PDF files can be viewed with Adobe Acrobat Reader. We recommend upgrading to the latest version of Adobe Acrobat Reader for the best results. You can download a FREE installation at:

Can I order parts to repair my appliances?

Restaurant Equippers is dedicated to stocking the equipment you need. We also know that sometimes all you need is the correct part. You can order parts by contacting one of the following reputable national parts suppliers listed below. Before calling: Make sure you have the model number and your unit's serial number and have your business information available for a service tech or parts delivery.

Commercial Parts & Services

Parts Town